Support Contracts

Bronze Support

This offers our customers telephone support relating to any hardware or operating system infrastructure support, if additional remote assistance is required this can be purchased on an instance basis.

Silver Support

This offers our customers a I.T managers level of service, we will run the daily server checks on your server to make sure that it is running at a optimal level, this will include the update of critical service packs, anti-virus definitions, making sure that the backup system has completed successfully and will respond to any backup issue as a matter of urgency.

This service will also monitor for any issues with the operating system and hardware so that we can inform you pro-actively of any required parts or service.
This package also includes connection to our rapid response anti-virus remote monitoring solution, which in real time highlights virus’s penetrating your network infrastructure enabling our engineer’s fast access to your systems.

Gold Support

This offers our customers an I.T managers level of service, we will run the daily server checks on your server to make sure that it is running at an optimal level, this will include the update of critical service packs, anti-virus definitions, making sure that the backup system has completed successfully and we will respond to any backup issue as a matter of urgency.

This service will also monitor for any issues with the operating system and hardware so that we can inform you pro-actively of any required parts or service.
This package also includes:

• Connection to our rapid response anti-virus remote monitoring solution, which in real time highlights virus’s penetrating your network infrastructure enabling our engineer’s fast access to your systems.

• Four engineering days a year, which will be used to help maintain a healthy and reliable system, the engineer will also create an action plan which will highlight how we can help achieve your infrastructure goals.

• Installation and updates of all major server service packs that are released by Microsoft.

At Blue Rock we have invested heavily in researching the best solutions available for business use, and combined our years of experience to create a monitoring system that in real time monitors your anti-virus infrastructure enabling us to respond to any threats that penetrate your network.

Selecting the best security software for your business is the crucial first step in a comprehensive IT security plan. Effectively deploying and managing a software solution across your organisation can be a costly proposition without the proper tools. ESET Remote Administrator simplifies the management of ESET software security products for businesses while keeping network overhead low. From a central management console, an administrator can quickly respond to threats, update signature databases, run reports, and install and manage ESET solutions. ESET Remote Administrator has a small footprint and is highly scalable in an   N-tier management framework. For organisations with multiple branch offices, ESET Remote Administrator makes it easy to maintain consistent management policies through multiple tiers of ESET Remote Administrator Servers controlled from a single ESET Remote Administrator Console. With ESET Remote Administrator, managing ESET Smart Security 4, ESET NOD32 Antivirus 4 and other ESET security solutions is simple for businesses of all sizes—from small business to the enterprise.