To retrieve your ID and password, please click on the the Teamviewer button in point one below.
1. Click on the ‘Remote Support’ button.
2. Click either “run file” or “save file” when prompted (depending on your web browser, you may need to look in your recent downloads and open the file from there).
3. A small dialogue box will appear with your ID and password. You can then relay your ID and password to your support contact.