Blue Rock develop and supply specialist solutions for help desk and support organistions. Our suite of applications, developed for Microsoft Dynamics  NAV are designed to provide additional functionality over and above the standard Service Module. Features include;

• PDA Connectivity to enable remote engineers to update the central system. PDA functionality
  also includes the ability to scan barcodes.
• Automated Email Workflow – an incoming service request email is automatically logged
  into Blue Rock Service Management and subsequent emails can be automatically sent to engineers, managers, stores, etc
• Issue version numbers to contracts with user definable status that map onto system statuses.
• Add, copy, record and update contract version numbers, including single or multiple sites Contracts
• Quote and invoice contracts and produce schedules. Set up standing orders for contracts or parts thereof.
  Generate and record inspection dates to occur periodically that are automatically inserted into engineers’ schedule.
• Ability to contract in or out other resources for back to back contracting.
• Automatic on the fly generation of maintenance contracts and elements of contracts, for example when parts are replaced or products sold.
• Hold history and record statistics for parts, Contracts, supported user contact and support problems.
• Addition of functionality to Navision Inventory module to allow automatic contract generation on sale and creation of training,inspection and installation events in operative’s schedule.
• Extensive call logging with ‘solve it on the phone’ knowledge base features.
• Record information such as serial numbers, purchase date, location with in a site on any and all
  equipment.
• Parts, labour and parts and labour user defined warranty scheme with warranty recover subsystem to recover warranty expenses from suppliers.
• Comprehensive user definable maintenance event system with the ability to create multiple, work, travel, third part, cost, charge, parts, inspection etc. .system events each charged differently
  dependant on charge basis.
• Fully integrated to job costing module providing accurate cost/profit figures on all service work in the configuration desired by the user.
• Inbuilt event scheduling system for scheduling resources.
• Generate quotes from existing contracts, contacts or even on the fly.
• Link to customer Web sites, send-e-mail and link documents
• Integration to Navision Contact Management System (Enhanced version available, please ask for details).
• Incidence system with the ability to charge by the incidence if required

Download the PDF here Bue Rock Maintenance