Blue Rock

BEMAC's Offices in Letchworth

“Blue Rock was the only company that I could find that I had confidence in to do the job that we required, which was to provide a very complex and feature rich support/ maintenance Navision system. I was not disappointed. The result is a first class, highly configurable product.” – Gerry Pozzani, Barron McCann Projects Manager

Barron McCann’s broad experience is channelled through three specialist business units dealing with IT Services, Information Security and Electronic Payment Systems. The company has an annual turnover of approximately £20M and employs 350+ people spread across a nationwide network of offices and service
centres.

Barron McCann was a Navision Solution Centre in the late 1990’s and sill maintains its own internal development resource. It has been using Navision as its main business system since that time and decided in early 2000 that it should expand the system to include the management of many of its other activities and in particular service management.

After an extensive research into the service management system add-ons on the market coupled with a view of other alternative systems they decided to add the Blue Rock Integrated Maintenance Suite to their existing systems and deployed the system across their 4 sites and 120 users.
“The Integrated Maintenance System’s set of objects and functionality far out strips any other Navision service system we encountered at the time or in fact since” – Gerry Pozzani, Barron McCann Projects Manager

Blue Rocks consultants, system designers and programmers have extensive experience in the service maintenance sector having developed system for a wide range of clients of all different sizes. They brought this experience to bear in both assisting to define Barron McCann’s business systems and helping them
select which modules from the wide range of IMS modules available to add to their system.

Once the modules were selected, as is inevitable in an organisation as diverse as Barron McCann, customisations and enhancements specific to their business were defined and implemented.
Consultants from Blue Rock coordinated closely with Barron McCann’s own internal management and IT personnel and a Blue Rock Project Manager managed the system commissioning process very successfully and on schedule.

“The Integrated Maintenance System is now our core business system and manages almost all aspects of the business from stock control to automatically billing our maintenance contracts. The single database and integrated nature of the system gives us a transparent and up to the moment insight into the business
allowing us to effectively manage our operations” Barron McCann has a continually evolving set of requirements. It is usually the case that a new contract or sales opportunity will require some new set of functions or reporting ability to satisfy that contract. Blue Rock working with Barron McCann’s own IT teams has always managed to deliver whatever these requirements require quickly and very cost effectively. Such requirements have included electronic transmission of service jobs, customer portals,
specialist stock handling systems and call management systems.

“The system is great, but it’s not just about the system, The Blue Rock people are always prepared to go beyond the call of duty to get the job done. There have been many occasions when their people have stayed onsite to the early hours of the morning to make sure something was right. There is a strong
streak of perfectionism there.” “The Blue Rock people are extremely skilled at what they do, can focus quickly on any challenge we give them and their reply is invariably ‘Yes we can do it, when do you want it?’” – Gerry Pozzani, Barron McCann Projects Manager